Hampton Inn Wheeling

I am utterly amazed at the complete and total attention to customer service that this hotel projects from the first phone call with them all the way through the final goodbye. They notice everything and work to make it better. Everything here is thoughtful. Also, Bob the owner and Jack the general manager are present and part of the operations—helping guests, fixing things alongside their staff, checking-on and cleaning the swim areas, and even making fresh pancakes. The room attendants left each room spotless and organized. The breakfast was restaurant quality and completely blew us away. The stay was stress-free and I want to go back.

The room was very clean and well maintained. The check-in process was very easy. (The dinner recommendation was terrific).

Staff was very welcoming. We got in late with 2 cranky babies after being on the road for almost 10 hours, the front desk grabbed us extra towels and pillows, and helped bring everything including coffee for me and my husband up to our room (they made it for us and everything). Helped with our bags. First impression was wonderful as we have never stays with them before. It was a recommendation from my father in law, and we will absolutely be booking with them again!

The staff there was absolutely incredible! They are all extremely welcoming and very accommodating. The room we stayed in was extremely clean, the beds very comfortable, the bathroom was also very clean! Didn't get to use the pool, but my son did, and he loved the pool, especially the water that falls from the ceiling! I give this place 5 stars! My parents ate at the free breast they offer, and they said the food was very good and lots of options!

property was clean and located well for our trip. It was right around the corner from where we were going. There were a number of restaurants in the area that was also good. The breakfast in the morning was good and complementary our room was nice and clean and the staff was very friendly, especially Kathy.